Returns Policy
All return requests must be received within seven (7) days of receipt via email to returns@senselingerie.com. We offer a full money back guarantee should you receive an item that is not what you ordered or it's received defective. Should you receive any item that is considered unsatisfactory, contact Sensé Lingerie for a return authorization (RA) number within seven (7) days after receipt of your shipment. After you receive the return authorization (RA) number, you can return your product complete with the original packaging to the returns address provided to you on the email response or the address listed below. The goods must also be undamaged, unsoiled and with all tags attached. As long as these conditions are met, we will gladly offer an exchange or refund.
You are responsible for shipping cost associated with your returns, unless the product was shipped to you incorrectly. If the incorrect item was shipped to you, we will reimburse you for the cost of returning the package to us as long as it is not used and returned in the same condition it was mailed to you. We do not refund shipping or other service charges, unless your order was shipped incorrectly.
Please note, we cannot accept returns or exchanges on panties, crotched shapewear or related intimates, adhesive products (such as Breast Petals), silicone products, hosiery, intimate products that are adhered to the skin or similar products. Please order with accuracy; contact us if you need any additional assistance with sizing or additional product information prior to placing your order.
Even though some products may not be returnable, due to the nature of the product, please let us know of any issues or problems, be assured that we will do what we can to resolve your issues.
Select Merchandise
Bridal Garments:
Bridal and special occasion garments are very easily soiled due to their delicate nature and their specific purpose, so there may be a handling charge on your return of bustiers, bras and bridal-related shapewear that is used for professionally maintaining the merchandise. This handling charge is nominal and helps us keep our prices affordable. We also offer quality assistance to each customer and encourage you to contact customer service by email or telephone prior to your purchase. We also encourage you to have your bra sizing completed by a professional, if you are not sure of your actual size. We do offer one exchange without a responsibility of paying the handling charge. The exchange offer is only available once and exchanges are not refundable.
Annette After Sugery Garments:
Annette Shapewear (After Surgery Garments Only): Please note that there may be a handling fee associated with these garments, if not returned satisfactory. This is a charge direct from the manufacturer for returning these garments. We will however offer a one time exchange for another size at no additional charge. Also as stated above, we are not able returns on any crotched merchandise (including panties and crotched shapewear).
Special Orders:
There is a "No Refund" policy on special orders, but we may offer be a one time exchange exception for size only. Vollers Corsets are not accepted for either refund nor exchange. There is also a 15% handling fee on cancelled special orders that have already been requested, which is normally within one business day after you place your order. For items that may be discountinued or no longer available with the manufacturer, you will receive a full refund for this item, including any related charges; such as postage or taxes.
Return Instructions
If you would like to return a product that you purchased, please follow these instructions:
1. Write to us at returns@senselingerie.com. Type "return" in the subject heading. Include your name, address, date of purchase and order number in the body of the email as well as detailed informaton telling us why you want to return your selection for an exchange or refund. We will reply with instructions on how to return the product(s) or other information about your request within one business day. Our business days for the Returns Department are Monday through Friday.
2. Write the return authorization code on the outside of the package. We cannot process returns without a prior return authorization number being issued. The return must be postmarked and shipped within seven (7) days after the authorization code is issued. Returns that do not have a Return Authorization code may be refused at delivery.
3. Our Returns address will be provided to you when we respond to your request.
IMPORTANT RETURNS INFORMATION: Please do not return packages to the Return Address that was listed on your shipment. This address is used for shipping purposes only. Packages are not accepted at this address and will be returned to the shipper by the US Postal Service. You must contact us via email for the returns address and additional information about your request.
Our returns policy is strictly enforced. If you do not agree with it, please do not order. We sell intimate merchandise and because of the nature of it's use; our commitment to provide clean, new merchandise to our customers; and the law, we stand behind it 100%.
Refunds
Refunds are normally issued within 30 days of acceptance of return product(s). You should allow at least one billing cycle before the credit is posted to your account. Unless otherwise noted, you will receive the amount of your purchase less shipping and handling charges and the restocking fee (if required). We recommend, for your own security, that you obtain proof of your return from the shipping service, in case there is a lost shipment or to avoid any other type of delay.
We also process exchanges as new orders.
We cannot be responsible for lost or invalid returns. The customer will have up to 30 days to claim unauthorized returns. It is voluntary, but delivery confirmation or insurance is a good practice when returning merchandise through the United States Postal Service (USPS).
If you have any questions about our policy, please contact us prior to purchasing.
When you complete your purchase, you agree to our returns policy, as well as, other terms and conditions of our sales. Some items have specific return policy guidelines and may be noted in the description of the product. Our policy is subject to change at any time.
